We value your satisfaction and want you to enjoy your shopping experience with us. If, for any reason, you are not fully satisfied with your purchase, you may return or exchange items under the following terms and conditions:

1. General Conditions for Returns

  • Eligibility Period: Returns must be requested within 30 days from the date of delivery.
  • Condition of Products: Returned items must be in new, unused, and resalable condition, with all original tags, packaging, labels, and accessories intact.
  • Proof of Purchase: A valid order confirmation or receipt is required to process any return or exchange.
  • Refund Method: Once the return is approved, refunds will be issued to the original method of payment. Please allow 5–10 business days for processing, depending on your payment provider.
  • Exclusions: Original shipping costs, gift wrapping fees, or other service charges are non-refundable.

2. Exchanges

  • Availability: Exchanges are allowed for items of equal or greater value, provided the returned product meets the eligibility requirements.
  • Price Adjustments: If the new item is of greater value, the customer must pay the price difference before shipping. If the item is of lesser value, the difference will be refunded.
  • Processing: Exchanges will be processed once the returned item has been received and inspected.

3. Non-Returnable or Restricted Items

For health, safety, and special product category reasons, the following items are not eligible for return or exchange:

  • Final sale, clearance, or discounted products
  • Customized or personalized items
  • Opened or used personal care, hygiene, or intimate products
  • Items damaged due to improper use, negligence, or unauthorized modification
  • Products without original packaging or missing accessories

4. Damaged, Defective, or Incorrect Items

  • If you receive a product that is damaged, defective, or incorrect, you must notify us within 7 days of delivery.
  • To verify the issue, you may be asked to provide photos or videos of the item.
  • Once confirmed, we will arrange a replacement, exchange, or full refund at no additional cost.
  • Items damaged due to misuse, accidents, or unauthorized handling are not eligible for free replacement.

5. Return Shipping Responsibility

  • Customer Responsibility: Unless the return is due to a defective or incorrect item, customers are responsible for all return shipping costs.
  • Recommended Method: We strongly recommend using a trackable shipping service and keeping proof of postage. We cannot be held responsible for returns lost in transit.
  • Prepaid Labels: In some cases, we may provide a prepaid return label, and the cost of return shipping may be deducted from the refund amount.

6. Refund & Processing Timeline

  • Inspection: All returned items will be inspected upon arrival. Items that do not meet the return requirements may be rejected or subject to a restocking fee.
  • Refund Timeframe: Approved refunds are usually processed within 5–10 business days after inspection. Depending on your payment provider, it may take additional time for funds to appear in your account.
  • Partial Refunds: In certain cases (e.g., missing parts, damaged packaging, or signs of use), only a partial refund may be granted.

7. International Orders

  • For international orders, return and exchange eligibility may vary depending on shipping restrictions, customs regulations, and local laws.
  • Customers are responsible for all applicable customs duties, import taxes, and return shipping fees unless the item is defective or incorrect.

8. Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice. The version in effect at the time of your purchase will apply.