We aim to provide our customers with a fast, reliable, and transparent shipping experience. This Shipping Policy explains how we handle the processing, shipping, and delivery of your orders.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days after payment is successfully received. During high-volume periods such as holidays, promotions, or sales events, processing may take an additional 2–4 business days.
  • Verification: Orders may require additional verification for payment or address confirmation before shipment. In such cases, processing time may be extended.
  • Order Changes & Cancellations: Requests for modifications or cancellations can only be accommodated before the order has been shipped. Once shipped, no changes can be made.

2. Shipping Methods & Estimated Delivery Times

  • Standard Shipping: Estimated delivery within 7–15 business days, depending on the destination.
  • Expedited Shipping: Available for select regions with delivery within 3–7 business days. Additional fees apply.
  • Express Priority Shipping: In certain locations, priority delivery may be available within 1–3 business days.
  • International Shipping: Delivery typically takes 10–25 business days, depending on customs clearance, local regulations, and courier availability.
  • Note: Delivery times are estimates only. Unforeseen delays caused by weather, customs inspections, strikes, or carrier disruptions are outside our control.

3. Shipping Costs

  • Calculation: Shipping fees are calculated at checkout based on the weight, size, and destination of the order.
  • Free Shipping: Promotional free shipping may be offered for orders that meet minimum purchase requirements.
  • Additional Charges: International orders may incur customs duties, VAT, or import taxes, which are the responsibility of the customer.

4. Tracking & Notifications

  • Tracking Numbers: Once your order is shipped, you will receive a tracking number via email or order dashboard.
  • Tracking Updates: Tracking information may take up to 24–48 hours to become active after dispatch.
  • Multiple Shipments: If your order includes multiple items, they may be shipped separately. Each package will receive its own tracking number.

5. Delivery Conditions

  • Address Accuracy: Customers are responsible for ensuring that the shipping address provided is accurate and complete. Orders shipped to incorrect addresses due to customer error are not eligible for refunds.
  • Delivery Attempts: Carriers may attempt delivery multiple times. If unsuccessful, the package may be held at a local facility for pickup. Uncollected packages may be returned to us, and reshipping fees may apply.
  • Lost or Stolen Packages: Once a package is marked as “delivered” by the carrier, we are not responsible for loss or theft. Customers are advised to contact the carrier directly in such cases.

6. International Shipping & Customs

  • Customs Clearance: International orders may be subject to customs inspections, which can cause delays beyond our control.
  • Restricted Items: Some products may be restricted or prohibited in certain countries. It is the customer’s responsibility to ensure that the purchased items are allowed in their destination country.
  • Refused Deliveries: If a customer refuses to pay import duties or accept delivery, the package may be returned to us. In such cases, refunds will be processed minus shipping fees and any applicable return costs.

7. Delivery Timeframes During Peak Seasons

During holidays, promotional events, or high-demand periods, shipping and processing times may be extended. We recommend placing orders early to avoid delays.

8. Policy Updates

We reserve the right to update, modify, or revise this Shipping Policy at any time. The version in effect at the time of purchase will apply to your order.